Frequently Asked Questions

Are Ollix fragrance samples authentic?

Yes. All fragrance samples are real and legitimate decants straight from the retail bottle. We guarantee every fragrance that we sell. We go to great lengths to ensure you receive only the most genuine samples. Never any fakes. Never any counterfeits.

What is your return policy?

All purchases from Ollix are backed by our 100% money-back guarantee. This means that if you have any issues with your order, such as breaks or leakings, you can rest easy knowing that we will make it right. Simply send us a picture of the problem along with your order number and we’ll send a replacement or issue a refund. Guaranteed. Please contact us within 30 days of the time you receive your order.

Does Ollix ship to me?

We currently deliver to addresses in the continental U.S.A. We do not offer shipping to Canada, Alaska, or Hawaii.

What if there are issues with my order?

In the rare event that issues arise, please contact our customer support team for help and assistance. While we are not responsible for lost or held packages from the delivery providers, we will work to resolve any issue that is under our control.

What is the purpose of decanting fragrances?

Every Ollix team member is a fan of great fragrances. We realize that this can be a very expensive hobby, especially when a typical designer fragrance starts at $80.00 and a typical niche fragrance starts around $200.00. This causes a barrier of entry for many people who want to try different fragrances before purchasing an entire bottle. This is where Ollix comes in. We provide everyone with an opportunity to sample authentic fragrances at fair and affordable prices.

What do I get when I order a decant from Ollix?

Every Ollix order comes with 100% genuine fragrances decanted into 2mL, 5mL, or 10mL labeled atomizers, depending on which size you order. These atomizers are high-quality glass with a fine spray top that helps preserve the original fragrance. We know that you will find the luxurious experience at Ollix easy and professional as we help you find the perfect fragrance or build your own collection of fine fragrances.

What if I don't see the fragrance I want on your store?

If you can't find the fragrance you're looking for, please let us know! We constantly update our inventory and are always eager to hear about your favorites. Drop us a message with your request, and we'll do our best to add it to our collection.

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